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Password Reset

Reminder: You must register your e-mail address before you can use the Password Reset feature. See Password Reset - Register your e-mail for more information.

  1. Select Forgot Password? hyperlink on the Log In screen.

  2. Enter your employee number and select the E-mail Password button.

  3. After you select E-mail Password, a message will confirm that a password was sent.

  4. Check your e-mail for a message from N-PBS-DO-NOT-REPLY@navtech.aero with a temporary password. Your temporary password will expire if you do not use it. The message will look like the image below. 

  5. Select the Cancel button to return to the Log In screen.

  6. Enter your employee number and temporary password.

  7. Once you have logged in, you will be prompted to change your password from the temporary one sent. See Change your Password article for more information.

Note: The temporary password sent through e-mail will expire if you do not use it by its expiry time. The expiry time is below the temporary password in the e-mail. If you request a temporary password and do not use it, you can use your current password (if you remember it). If you do not use the temporary password before the expiry time, you will need to request a new temporary password.

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